Return and Refund Policy

iKING Holding Pvt Ltd

Revision Date: January 7, 2026

This Return and Refund Policy explains how returns, exchanges, and refunds are handled when you purchase products or services from iKING Holding Pvt Ltd.

1. Eligibility for Returns

1.1 Products

You may request a return if:

• The product is defective or damaged upon delivery

• The wrong product was delivered

To be eligible, the request must be made within 7 days of receiving the product. The product must be unused, unwashed, and in its original condition with tags and packaging intact.

1.2 Non-Returnable Items

The following items are not eligible for return or refund:

• Used or washed products

• Products damaged due to improper use

• Customized or made-to-order items

• Clearance or discounted items unless defective

2. Return Process

To initiate a return, contact us at info@ikingclothing.com with:

• Order number

• Reason for return

• Photos or video evidence if the item is damaged or incorrect

Once approved, return instructions will be shared. Unauthorized returns will not be accepted.

3. Refund Policy

3.1 Refund Method

Approved refunds will be processed using the original payment method or an alternative method agreed upon by both parties.

3.2 Refund Timeline

Refunds are processed within 7 to 14 business days after the returned item is received and inspected.

4. Exchanges

Exchanges are allowed only for size or product defects, subject to stock availability. Exchange requests must be made within 7 days of delivery.

5. Shipping Costs

• If the return is due to our error, we will cover the return shipping cost

• If the return is due to customer preference, return shipping costs must be borne by the customer

6. Order Cancellations

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation is not possible.

7. Services and Digital Products

Payments made for services, digital products, subscriptions, or consultancy are non-refundable once the service has started or access has been provided.

8. Damaged or Lost Shipments

If a shipment is lost or damaged in transit, notify us within 48 hours of delivery with supporting evidence. We will assess the case and provide a suitable resolution.

9. Changes to This Policy

This Return and Refund Policy may be updated at any time. Any changes will be reflected by updating the revision date above.

10. Contact Us

For questions related to returns, refunds, or exchanges, contact us:

Email: info@ikingclothing.com

Phone: +94 77 770 0209

Address: 120 Pagoda Rd, Sri Jayawardenepura Kotte, 10100, Sri Lanka

Return and Refund Policy

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